JusticeWorks Celebrates 15 years of Continuous Success!

On August 16, 2014, President and CEO, Dan Heit invited all staff and their families from Pennsylvania and South Carolina to help celebrate JusticeWorks’ 15 year anniversary at Hershey Park. More than 300 people attended! Dan thanked our expert staff for doing whatever it takes to help our families, youth, and communities. After a delicious lunch, everyone stayed to enjoy the rides at the amusement park.

Posted on Wed, 1 October, 2014
Category: Other Success Stories
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Making a Difference in Berks County

A great big thank you to our Berks County Family Resource Specialist, Cathie Peters. Cathie received this heartfelt thank you letter from a family she served. The *Marshall family wanted to recognize the positive changes that have occurred in their lives with the support of Cathie. Cathie’s hard work and dedication has made an impact on the community she serves. JusticeWorks would also like to thank the *Marshall family for taking the time to recognize Cathie’s “Whatever it takes” efforts to support their family.

Posted on Mon, 30 June, 2014
Category: Other Success Stories Unsolicited Feedback
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A Note of Appreciation from a Berks County Family to their Family Resource Specialist

Thank you, Nicole & Kay for sending such a heartfelt card/note. (See below) Often times we forget to celebrate the unsung heroes in our lives.  Andrea, your kindness, dedication and “Whatever It Takes” personality is a valuable asset to this agency.  Thank you!

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Posted on Mon, 17 February, 2014
Category: Letters Success Stories
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Double Down on Service Excellence in Berks County!!

  1. I wanted to take a moment to recognize the work of Samantha Brehm.  Ms. Brehm has been working with a family for some time and the father was recently released from jail.  Ms. Brehm was able to increase the amount of time she spent with the family to assist the father in obtaining a job.  The father has a great deal of difficulty reading and completing job applications so Ms. Brehm spent much of her time helping complete the applications.  Ms. Brehm’s hard work paid off and the father got a job!  The only problem was that the father had to start the job the next day and needed a pair of new work boots in order to start but the family had no money.  Within hours, Ms. Brehm was able to secure the funds for the work boots and purchased the work boots for father so that he could start work the next day.  Ms. Brehm went above and beyond with this family and her work is greatly appreciated!
  2. I need to take a moment to commend Stephanie Kerns on providing an excellent example of how to handle situations when abuse is reported as it was on recently.  Once the abuse was reported Steph immediately called me and then my supervisor after I was not available.  Steph took photos of the injury and called the father to come pick up the children.  Steph did all of this while remaining at the home and with the children to ensure their safety.  This is not always the case because some providers actually leave the home and then call in the abuse report.  Steph also stuck around after the children left to inform a hostile mother of what was going one.  Steph remained calm, focused and professional throughout this crisis and again, provides an excellent example of what all providers should do in cases where abuse is reported.

Sincerely,

Gregory J. Gerdeman, MSW, LSW

Berks County Children and Youth Services

We appreciate Greg,  our dedicated working partner at Berks County CYS for taking the time to point out the excellent service and ‘grace under pressure’ evidenced by our superb Family Resource Specialists, Samantha Brehm and Stephanie Kerns.  We appreciate them too!!

Posted on Wed, 12 September, 2012
Category: Letters Success Stories
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Berks Staff Win Blue Ribbons!

We are very proud of our Berks County staff, Lisa Bernard, Juan Cortes-Carren, and Cathie Peters, who were each awarded a Blue Ribbon from Berks County Office of Children & Youth services for their exceptional commitment, dedication and positive outcomes with children and families.

We salute them for this meaningful achievement and for exemplifying JusticeWorks’ whatever it takes philosophy.  Congratulations!

Posted on Sun, 22 April, 2012
Category: Success Stories
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A Berks’ Mom Cites Our Staff

On Feb. 17th we had a Family Group Decision Making Conference for our client
Shahnaz Harris. I thought I would share what mom said about her relationship
with Sean.  I still wanted you all to know he should be proud of what
difference he makes one person at a time.

Facilitator- “How is your relationship with your provider Sean?”

Mom- “He is the coolest worker I have ever known, he doesn’t judge me,
assume anything negative on me, he makes me feel comfortable, I mean he
would even sits Indian style on the floor with me, which says a lot, him
being comfortable makes me feel comfortable and I work better like that. He
is not uptight and doesn’t use words I don’t know. He makes me feel so
comfortable that he makes me want to be motivated, and when I have a good
relationship with someone I want to be motivated. I even try avoiding him
sometimes and I can’t duck him for nothing, he will be outside waiting
because he knows I am inside, and…I like that because I know he is not
giving up on me.”

I thought this would be a reminder of why we do what we do. We don’t realize
how much we affect someone until moments like these. All though there are
those clients we stress over so much it’s the little successes like these
that remind us the power of empowering our clients..

Have a Happy Friday!!!!
Thank You,
Minerva F. Ruiz, MSW  :)

We thank Berks County Caseworker Ruiz for taking the time to write and
remind us of what’s really important.  And, our appreciation goes to our
Family Resource Specialist Sean Haggerty.   We think he’s pretty cool, too!

Posted on Thu, 8 March, 2012
Category: Letters Success Stories Unsolicited Feedback
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Appreciation From A Berks Probation Officer!

Hi Marc,

I wanted to email you this morning to let you know about some outstanding work that Frank Maurer has done for one of my clients.  I’m supervising a juvenile named Bobby Jones.   Frank took over the case a few months ago.

Since Frank has been working with Bobby, he has gone above and beyond what’s expected of him.  Bobby’s mother is very difficult to engage and terribly unreliable.  Frank went out of his way on several occasions to make sure that Bobby’s mother was involved in his probation plan and taking care of her obligations.

Frank also worked very diligently with Bobby in helping him secure his birth certificate and social security card, so he could begin to search for employment.  Frank also woke Bobby out of bed several times to get him to school when he was attending and also made sure that he got to his appointments with me, which he otherwise would have missed and been violated for, had it not been for Frank.

In times where we often receive lackluster services from providers, it’s so refreshing to see someone like Frank tackle his job with such tenacity; he truly is an asset to your agency.

Please recognize Frank for a job well done and let him know that I look forward to working with him again in the future.

Thanks,

Travis Johnson
Berks County School-Based Juvenile Probation Officer

We just learned that Bobby has paid off his restitution and has been released from court supervision.  We thank Frank Maurer, our dedicated Family Resource Specialist, for going above and beyond (in other words: JusticeWorks’ normal!).  And, thank you Probation Officer Travis Johnson for taking the time to point out something going right!

Posted on Thu, 1 March, 2012
Category: Success Stories
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Another Remarkable Outcome in Berks County!

Our thanks to our Berks CYS case partner Greg Gerdeman for taking the time to acknowledge our hard work. And, to our exemplary family resource Specialist Noelle Hartzman for persisting until there was a good outcome for the family.

I just wanted to take a moment to recognize the work of Noelle with the Thompson family. I know she has put in a great deal of time with the family and today that has paid off with her getting what amounts to over $4,000 in rental assistance for the family and preventing them from being evicted. I truly do appreciate the amazing work that Noelle and Justiceworks does for our families and just thought you should know yet another example of this!

Sincerely,

Gregory J. Gerdeman, MSW, LSW
Berks County Children and Youth Services

Posted on Tue, 7 February, 2012
Category: Success Stories
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Success in Berks County

We’re very appreciative of the work our staff member Juan Cortez Correno did on this challenging case.

And we thank Berks County Caseworker Minerva Ruiz for taking the time to acknowledge Juan.

Hi Juan,

Thanks s much for sticking out on our first, all Spanish speaking FGDM. Raisa (cw) and Michele (cw supervisor) has talked so well about you, and your amazing work in empowering the Pena family. I wanted to take the moment to greatly thank you again. I am very happy that the Pena family expressed how content they are with you as there worker, and how much Donald has slowly, but, surely been bonding with you. I look forward to working with you again in the future. I will see you in a month for the families post conference.

Gracias,

Minerva F. Ruiz, MSW
Berks County Children and Youth Services
Family Group Decision Making Coordinator

Posted on Wed, 19 October, 2011
Category: Letters Success Stories Unsolicited Feedback
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Now Hiring!

Compliments on an Efficient Court Summary

“Just wanted to compliment Tara Hollenbach on her court summary on Chuck Porter*. It was well written and I especially like how the other children in the home are not mentioned. I don’t know if this was a conscience effort on the part of Tara or JusticeWorks but I know that I LOVE getting court summaries that are specific to the child(ren) going to court rather then those mentioning the other children in the home that are not dependent or alleged dependent. So thank you and send some bonus points Tara’s way.”

*Names have been changed to protect privacy.

Posted on Tue, 12 January, 2010
Category: Letters Unsolicited Feedback
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Success in Berks County: “Speech about someone who helped me in my life.”

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