Ericka Brunner, Family Resource Specialist in Adams County, had been working on a difficult case involving a 17-year-old young man who had been diagnosed with Reactive Attachment Disorder. He had self-harming behaviors as well as a long history of CYF involvement for crisis related behaviors in the home. Ericka assisted the family in providing stability within the home. She continued to conduct daily visits with the family, including while they were on a camping vacation, responding to a few crisis situations while they were on vacation. The family connected with Ericka, building a therapeutic relationship and partnership which gave the family the ability to build normalcy in their lives for the first time in a long time. Ericka also assisted in connecting the family to long-term resources in the community. All of Ericka’s hard work was recognized by the message that was sent to her from the young man’s mother:
“Hi Dear, I just want you to know how much we think of you and all the help you have given us. Thank you from the bottom of our hearts. You have done more in such short time than any other person. You are in the right job.”
Thank you, Ericka, for doing ‘whatever it takes’ to accomplish success with this family. As a valued employee, your contributions to the JWYC Mission are appreciated.
Posted on Tue, 8 August, 2017
Tags: Adams County, CYF
Naomi Watson of our Montgomery County office has really exuded the ‘Whatever It Takes’ mentality that JusticeWorks is founded on. On her weekend off, one of Naomi’s clients was evicted from her family home along with her two young children and newborn infant. Naomi promptly went and picked the family up and took them to get something to eat and discuss what happened. Naomi was able to get the mother to open up and tell the truth about what happened. After comforting the family, Naomi went back with them to their family home where she facilitated a meeting between Mom and Grand mom and was able to get them to open about their argument, getting to the root of the issue being Grand mom’s frustration with her daughter. Naomi helped the family come up with a plan to address the concerns that Grand mom had for her daughter and grandchildren, she allowed them back into the home and admitted she never wanted to kick them out in the first place, but had just been frustrated and at a loss of what else to do. Naomi then discussed getting a Family Group Decision Making planned with the Caseworker for the family in order to make sure everyone is up to date with expectations and come up with a plan on how to accomplish each task. Clearly Naomi’s hard work and determination prevented the situation from getting worse, and led to a positive outcome. JusticeWorks is truly thankful for all of the hard work Naomi puts towards her cases.
Thank you, Naomi, for going above the call of duty to assist this family. Your compassion and professionalism produced a successful outcome for all involved.
Posted on Mon, 24 July, 2017
Tags: FGDM, Montgomery County
Email received by Melinda Cruz’s supervisor:
Hi Amy, I just wanted to reach out to explain how grateful I am for Melinda’s diligent work on the Dean* case. In the past, the kids have appeared sad and withdrawn at times. Since Melinda started working with them, I have noticed their personalities are blossoming. They are more talkative and appear more comfortable around their caregivers. I attribute this to Melinda working with the family since I have noticed this change since she was assigned the case.
Melinda has really taken a creative approach to this case. When I made the referral for the family, I was not quite sure what I wanted to see happen. I knew the overall goal, that I wanted the kids to feel safe and secure in their home and to improve their relationship with their stepmother, but I had no idea how to achieve it. Melinda has taken this vision and made it a reality for the family.
Kate Mae Croll
Monroe County Children & Youth Services
Thank you, Ms. Croll, for your feedback regarding our Monroe County employee, Melinda Cruz. Many thanks to Melinda for your ability to connect with this family and provide a wonderful example of the JusticeWorks mission.
Posted on Wed, 5 July, 2017
Tags: Monroe County
Email received by Karen’s supervisor:
I just want to let you know how much I ADORE Karen (McKeown). She is doing so well with the Kraft family. Mom and even the kids express enjoying their visits more and how they have so much fun during their visits. Karen also comes up with amazing suggestions for locations of visits. I feel like these kids are having high quality visits with their mom and also together.
I really appreciate all of the positive work Karen is doing with the family!!
Monroe County Children and Youth Services
Thank you Crystal for the wonderful feedback! Karen, we appreciate hearing about the great success our team shares with the families we serve. Thank you for going the extra mile to ensure that these visits make a life lasting impact on the children and their mother.
Posted on Tue, 30 May, 2017
Tags: Monroe County
Email received by Amanda’s regional director:
I just wanted to shoot you a quick email about the great Job Amanda Chapman did with the Torrey Family in the Wallenpaupack South Elementary school. I have been a police officer for over 26 years and now work for the Wallenpaupack School Police at the South School. I have dealt with many agencies in my years as a police officer and most of them have not been very satisfying.
Amanda did an amazing job with this family and having us all work together to help them when they were in need. I wish more people took their jobs to heart like she does. The family is doing well now and this would not be the case without the efforts of Amanda.
Way too often people are quick to write about the bad but never the good. This is why I felt I needed to give her a thumbs up and a pat on the back.
SRO Wallenpaupack South School
Thank you Officer McCormack for the kind words. Amanda, you are an asset to the agency! We value your hard work and dedication to the families you serve.
Posted on Thu, 4 May, 2017
Tags: Amanda Chapman, Pike County
A note received by Brittanie Wudkwych’s supervisor:
I wanted to send an email about Brittanie. She is such an awesome FRS and does so much for the families that she and I share. She is always available at the drop of a hat when things start to go wrong. She is always good with the families and a very calming effect and is super helpful to me as a caseworker. I can always count on her case notes to be very detailed and accurate. I look forward to the cases we share because I know I can count on her and that she is always just a phone call away to brain storm over the case and come up with plans that might be outside of the normal “CYS” box.
Just wanted to say thank you for having such an awesome FRS.
Washington County Children and Youth Services
Thank you Amy for the kind words and vote of confidence in our staff. Brittanie, we appreciate the “Whatever It Takes” attitude you present to every family you work with. You are an asset to our team!
Posted on Tue, 4 April, 2017
Tags: Brittanie Wudkwych, Feedback, Washington County
Email from Lehigh County Office of Children and Youth Service
Good Afternoon Mike,
I wanted to commend Ashley Jacoby and Whitney Berrio. The FGDM I attended this past Sunday, coordinated by Ashley and facilitated by Whitney was executed with a high degree of professionalism, to say the least. Whitney and Ashley were extremely prepared. Their preparedness allowed them to guide and redirect a heated moment in the FGDM to a positive outcome. Their ability to de-escalate and redirect these type of scenarios affirms their high degree of competence and skill. This is not the first FGDM I have observed by these two workers that resulted in positive outcomes for the family. Ashley and Whitney bring credit to themselves and their Agency for a Job well done!!!!
Edwin Rodriguez, MSW
Office of Children & Youth Services
Thank you Edwin for the kind words, we appreciate the great feedback! Thank you Ashley and Whitney, for your expertise and professionalism in providing FGDM for our JWYC families. Your teamwork and decisiveness led this conference to a successful outcome.
Posted on Tue, 4 April, 2017
Tags: Ashley Jacoby, Feedback, FGDM, Lehigh County, Whitney Berrio
We wanted to take a moment to recognize Compass Academy Lycoming Supervisor Ty Kanouff. Over the past year, Ty has been instrumental in the growth of Compass Lycoming in his supervisory position. He wears multiple hats in order to successfully manage a healthy alternative education setting. Ty shows up every single day and puts in maximum effort with the students in our program. He brings a huge personality that brightens the day of not only our students, but also our staff. He is tremendous for our culture and is a reason why many of us enjoy coming into work each and every day, especially for our students who have a history challenging relations with academics.
Ty started with JusticeWorks in April of 2015 as a Family Resource Specialist in Lycoming County, and was promoted to the Supervisor position in early 2016.
As a result of Ty’s contributions towards growing Compass Lycoming from 1 student on 1/29/16 to 34 students on 2/17/17, Ty has been promoted to Educational Director!
So please reach out to Ty and extend a congratulations to Ty, our new Educational Director!
Posted on Fri, 3 March, 2017
Tags: Compass Academy, Lycoming County, Ty Kanouff
Below is an email from a CYF Caseworker to Rebecca’s supervisor.
I had a FGDM meeting on Saturday which, I have to admit, thought was going to be a mess. The participants are grandparents taking care of young girls while we are trying to reunify the girls with mom.
This ended up being the best conference I have had! Rebecca Piorko-Shelly was able to get it done with professionalism and respect to all members. There were a few negative things being said, but Rebecca was able to pull it back where it needed to be. The group listened carefully and knew what was happening at all times.
I can’t say enough about how good Rebecca was with the conference. She deserves a pat on the back!!
Chester County Children Youth and Families
Thank you Jill for providing wonderful feedback. Rebecca, we appreciate the high standard of care you provide to ensure positive outcomes for every family you work with.
Posted on Fri, 24 February, 2017
Tags: Chester County, CYF, FGDM, Rebecca Piorko-Shelly
Giving thanks to our President, Dan Heit!
*Michelle, thank you for the thoughtful note. I am thrilled to hear that you are taking full advantage of the benefits of the Compass Academy.
I look forward to hearing more about your future success.
*Name changed due to confidentiality
Posted on Mon, 6 February, 2017
Tags: Compass Academy, Dan Heit, Letters, President
Letter received by Megan’s supervisor.
I wanted to touch base with you about Megan Buehler.
I am so very happy and impressed with her interaction with Crystal*, I have met a few times with Megan and Crystal* together but today was particularly impressive. Crystal* can be trying at times and her mental health doesn’t always make it easy to interact. Megan is patient and a calming influence on Crystal*, at court today Crystal* stated to the Master that she appreciates and loves working with Megan and that she is helpful and she appreciates her.
I have been very lucky to have some very good caseworkers working with me from Justice Works and I believe that Megan is an asset to your agency.
Cheryl A Leddy MSW
Lehigh County Office of Children & Youth
Thank you Cheryl for the kind words. Megan, we appreciate your hard work and caring attitude to all the individuals you serve. Thank you for embracing the “Whatever It Takes” approach to supporting the community we serve!
Posted on Mon, 30 January, 2017
Category: Appreciations Success Stories
Tags: Lehigh County, Letters, Megan Buehler
Family Resource Specialist (FRS), Tiffany Nulph, embarked on a two-year journey when assigned to work on a youth referral to assist *Debra in achieving her academic goals, securing a permanent home, and ultimately system discharge. The journey has not been easy as there were roadblocks along the way. As with many children in the child welfare and/or juvenile justice systems, Debra had been placed in various foster care homes due to her mother’s inability to care for her, and her father’s incarceration. Despite a rocky start, Debra began to show academic promise, was placed with a foster family that loved her and ultimately adopted her, and was accepted to a private school with no cost to the foster family. All of these achievements would not have been possible without the diligent work of Tiffany Nulph, who went above and beyond what was asked of her to assist this young lady in achieving her dreams. This is a shining example of JWYC making a difference in young lives.
We thank you, Tiffany, for being an exemplary employee of JusticeWorks YouthCare. Your diligence and determination in assisting this young lady are extraordinary and we are proud to have you on the JWYC team!
*Name has been changed for privacy.
Posted on Fri, 27 January, 2017
Category: Appreciations Success Stories
Tags: Family Resource Specialist, York County